Sometimes Bluejacket Software Support will need to dig into the cause of your issue. This is especially important in the event of a Not Responding message that lasts more than 15 minutes. Here's how to send the required debug information to Support.
Please generate an email to firstname.lastname@example.org with a subject of AuditTrail Not Responding and attach the mortem.dmp file. Here's how to find the file.
- Open file explorer
- In the address bar at the top, type '%AppData%" (without quotes) and press enter
- Open the AuditTrail folder
- Find and attach the file called mortem.dmp to the email
That file contains a step by step record if your hung session and will allow the developers to fully understand what exactly was happening at the time of the hang.